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实用办公室英语之电话用语
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办公室英语之国际电话常用语

Hello. May I speak to Mr. Brown?

Yes, this is he speaking.

Who's speaking, please?

I'm sorry, he is not in now.

Would you like to leave a message?

Mr. Brown is on another line now.

Hold the line a moment, please.

May I have Ext. 5883?

I can't hear you.

Would you speak a little louder?

I'm sorry. I have the wrong number.

You are wanted on phone.

Will you ask him to call me back later?

I was cut off. Will you connect me again?

We'll call you back in a few minutes. Will you hang up and wait, please?

I want to place an overseas call to New York.

Could you tell me the time and charges after the call?

Sorry, I can't wait. Please cancel the call.

This is the Singapore operator. Would you connect me with Mr. Lee in the International Department?

This is the overseas operator in the United States. You have an overseas collect call from Mr. Smith in San Francisco. Will you accept the charges?

办公室英语之国际电话转接

(O=Operator, C=Chinese)

O: Is this the Silver Star Trading Company?

C: Yes, it is.

O: This is the overseas telephone operator in the United States. We have a call for Mr. John Wang in the International Finance Department from a Mr. Robert of ABC Company in New York.

C: From whom, did you say?

O: From a Mr. Robert of ABC Company in New York.

C: Thank you. Just hold the line, please.

Several seconds later...

C: Hello. I'm sorry but Mr. John Wang is in a conference right now.

O: Oh, is that right? When will he be free?

C: Well, he'll be free around four o'clock.

O: I see. Just a minute, please.

Several seconds later...

O: Hello. How about Mr. Peter Chen, then?

C: Yes, he's here. One moment, please.

Pause

Peter Chen: Hello. This is Peter Chen speaking.

O: Oh, Mr. Chen? Will you hold the line, Please?

Pause

O: Thank you for waiting. Mr. Robert is on the line. Go ahead, please.

Peter Chen: Thank you.

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